UK based online candy store offering a bespoke service delivering your favourite pick and mix sweets and imported products to your door!
DUE TO US MOVING TO A BIGGER WAREHOUSE OUR CURRENT PROCESSING TIME MAY TAKE UP TO 5 DAYS.
IMPORTANT. PLEASE BARE IN MIND BEFORE ORDERING THAT CHOCLATE PRODUCTS MAY MELT IN TRANSIT AND THESE CAN NOT BE REFUNDED UNFORTUNATLY SO PLEASE ORDER AT OWN RISK.
As we are finally approaching the summer months, please ensure you are available for your delivery and keep up to date with the emails sent regarding your delivery. This is to ensure no parcels are left out in the sun and we WILL not be responsible if this happens as you will be updated at every step of the way via email! 🍬💜
Here at sweets and sour we ensure to deliver a top level of customer service throughout your experience with us. From the moment you place your order to the moment it is delivered to your door! We are a small local company run by a few people so we want to build up your trust with us and grow together!
Are you a registered food business?
Yes we are registered with the local council as a food business and have the permission to repackage of lose sweets. All of our products are sold legally.
Do you have a food hygiene certificate?
Yes we do. We have a level 2 food hygiene and safety in catering certificate and ensure every aspect of hygiene is met whilst making and preparing your orders.
What’s your food hygiene rating?
As a run from home sweet company it is not legally needed to have a food hygiene rating. We are registered with the local council and food authority as a food business. We have completed the call with the food officer who assessed what we are doing and confirmed a food hygiene certificate is needed however a rating is not. We was also reminded about all hygiene requirements and we ensure these are stuck to at all times!
How long is delivery?
Once you have ordered we have a 2 day preparation time. Once the item has been prepared and packaged your item will be collected for shipping. This can take 2-5 days to be delivered to your house. Due to the current pandemic please allow up to 5 days max for the delivery. If your item still hasn’t arrived after 5 working days please email us and we can track the parcel.
Are you COVID safe?
We adhere to all government guidelines for COVID 19. We are tested regularly, we always wear all PPE whilst in the room with the sweets this includes mask, gloves and hairnet. All equipment used to make the sweet bags/boxes is thoroughly washed and changed in between each order. The surface where the sweets are being prepared is cleaned deeply to ensure of no bacteria.
Do you sell vegan and vegetarian sweets?
We have a wide range of stock including vegan, vegetarian and Halal. When you add the product to your basket it asks you to chose what sweets you would like, these have the dietary requirement next to them that states if they are Vegan, Vegetarian or Halal.
Do you take in to account allergens?
Yes we do. However as some of our sweets are made in warehouses where multiple products are made we can’t guarantee that our products haven’t touched different allergens. Our products can contain traces of nuts. However if you have any allergen information questions please do email us.
Can you chose your own sweets?
Yes of course! You pick n we mix! You select the product you would like, this could be a 1kg bag, 500g bag etc. And then you chose your sweets that you would like. Please read the information regarding the sweet choices on each product.
Where do you ship to?
We post across the whole of the UK and we also operate a local delivery service in and around Camberley.
Can I cancel my order?
Unfortunately once your order has been placed we do not accept cancellations. All orders will be made and shipped out.